Orders & Returns
In these Terms & Conditions “you” & “your” as appropriate refers to the Client & “us”, “our” & “we” refer to Yorkshire Design Associates Ltd.
Payment in full at the time of order is required before an order can be confirmed & placed. In the event of payment being declined we reserve the right to refuse the order.
Where orders of a large scale have been discounted, the amount of discount & prices are based upon the quantities quoted. We reserve the right to alter the quote to reflect any changes in quantities & or supplier price increase or decrease.
All quotations & invoices are inclusive of VAT unless stated otherwise. In the instance you are VAT exempt, a certification & company VAT number is required at the time of order. Failure to do so prior to confirmation may result in the full VAT being applied.
In the interest of price matching, we will require a headed written confirmation from the other service providers to be able to consider their offer.
You become the owner of the Goods on making payment in full as detailed in your invoice, inclusive of VAT & delivery charges.
We accept credit & debit cards for Mastercard & Visa. We do not accept American Express Cards. Transactions can be made either via the online shop, processed through the PayPal payment gateway or over the phone by calling our design team on +44 (0)1423 863097.
All descriptions & illustrations of Goods provided by us are intended for general guidance only & do not form part of any Contract between us. We provide them with the belief that they are as accurate as reasonably possible but cannot warrant their accuracy.
You are solely responsible for ensuring the accuracy of the terms of any order (including any applicable specification you submit) & for giving us any necessary information to enable us to perform the Contract.
In the event that an order has been placed in error, we will endeavour to fulfil the request to return the items in exchange or offer a refund where possible. We reserve the right to refuse the return of the item/s or offer a refund if the items are not resalable.
We reserve the right to make any changes in the specification of the Goods without notice to you which are required to conform with any applicable statutory or EC requirements.
While we will do our best to comply with any requirements you may notify us of, you are responsible for ensuring that the Goods are suitable for your purpose, meet your requirements & are in accordance with any description put forward by you.
It is your responsibility to check & determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered can be transported through the doorways & stairwells, & will, physically & aesthetically, fit into your room of choice. Failure to do so will result in us reserving the right to accept the return of the Goods & a refund, on this basis.
Damages & returns must be reported to us within 2 days of receipt of goods. If you are reasonably dissatisfied with the quality of the Goods, we will honour a refund within 7 days of receipt of Goods into our premises, subject to them being received in the same condition as delivered.
Re-stocking charges will apply for returned unwanted goods, these will be charged to you at 30% of the full cost of the returned Goods, as detailed on the invoice.
Please be aware all Bisazza tiles are non-returnable. If we do offer the option to return any orders, postage is to be covered by the customer & a 50% restocking charge from the full RRP price will apply.
Under no circumstances will we accept the full or partial return of the Goods unless we have given you prior written authorisation notice. Goods that we agree to accept should;
(a) be returned in their original packaging, loaded on pallets as appropriate & protected from damp;
(b) be delivered to the carrier nominated by us in our returns authorisation notice; &
(c) include within the consignment a copy of our authorisation notice upon which the final date for the Goods to be returned is clearly marked, together with transportation documentation from you that clearly indicates the quantity & description of the Goods being returned.
In the event of returned items not being in the original condition & packing, Yorkshire Design Associates holds no liability for the goods in transit. In the event of a returned item or packaging being damaged in transit, we will not be able to offer a refund or replacement item.
Unless expressly stated in the returns authorisation notice, the fact that we have agreed to the return of some or all of the Goods is not by itself to be taken as an admission of an error on our part or that the Goods are defective, &, in addition to retaining the price, we reserve the right to charge you for any additional costs & expenses that we have incurred in facilitating the return of the Goods if, upon inspecting the returned Goods, it is established to our satisfaction that you had no right to seek their return.
The terms of these conditions shall apply to any Goods that we have agreed to repair or replace.
In the event of a replacement item being sent out, the cost of delivery will be passed onto the customer unless the item is faulty.
When you place an Order with YDA, you are also adhering to our supplier selling terms & conditions. Supplier terms & conditions are available upon request.
Bespoke products described alternatively as non-standard, customised, made-to-order or special-order Products; cannot be refunded & you will not be able to change the order once the item has entered production.
In the event that a fault occurs with your purchase, the guarantee lies solely with the manufacturer & not Yorkshire Design Associates. Where we will endeavour to arrange for a replacement part to be sent out, where possible, we cannot be held responsible if the item falls out of the manufacturing guarantee or terms & conditions.
In the event that a refund is requested, we require all faulty items to be returned to our showroom address before a refund can be considered.
We reserve the right to make reasonable amendments to our terms & conditions. If you would like to discuss any of the Terms & Conditions above, please do not hesitate to call our design team on +44 (0)1423 863097.
You agree to indemnify us fully, defend & hold us, & our officers, directors, employees & agents, harmless from & against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms & conditions by you, or your use of this Website, or the use by any other person using your registration details.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), & any of our group companies & the officers, directors, employees, shareholders or agents of any of them, exclude all liability & responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, & whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
We aim to deliver the best design & e-commerce service, offering the finest quality products delivered to you in perfect condition, so, in the unlikely event that you are not fully satisfied with your Goods, you can tell us about your problems in the following ways:
If you have any questions or complaints about the Product, please contact us by calling our design team on Tel +44 (0)1423 863097 or write to us by email at firstname.lastname@example.org or by post to Yorkshire Design Associates, Unit 1C, Follifoot Ridge Farm Business Park, Pannal Road, Harrogate, North Yorkshire, HG3 1DP.
If you have any queries about these Terms & Conditions, or if you wish to make a complaint then please contact us in writing by email email@example.com or by post to Yorkshire Design Associates, Unit 1C, Follifoot Ridge Farm Business Park, Pannal Road, Harrogate, North Yorkshire, HG3 1DP.