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HARROGATE (+44) 1423 863 097
HARROGATE (+44) 1423 863 097
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IMPORT DUTY. Due to the UK leaving the EU, there may be additional charges for certain products.
This could also result in delayed delivery times. You will be notified about this in due course.

Delivery Information

In these Terms & Conditions “you” & “your” as appropriate refers to the Client & “us”, “our” & “we” refer to Yorkshire Design Associates Ltd.

When appropriate, Goods will be delivered to the delivery address supplied by you.  We will endeavour to meet any specified delivery date, but such dates are estimates only & we shall not be liable for the consequences of any delay.

We shall, in any event, be entitled to extend the delivery period where a delay is caused by factors outside our reasonable control.  Time for delivery shall not be of the essence of the contract unless previously agreed by us in writing.

You are considered to have given authority to any neighbours or work colleagues to accept delivery on your behalf & to sign the delivery note.

In the event of you not being present to accept delivery, any alternative delivery instructions which have been authorised by you, we will not, thereafter, be liable for the consequences of any Goods being lost or damaged.

We may deliver the Goods by instalments. Each instalment shall constitute a separate contract & failure by us to deliver any one or more of any of the instalments in accordance with these Conditions, or any claim by you in respect of any one or more instalments, shall not entitle you to treat the Contract as a whole, as repudiated.

If we accept responsibility for failure to deliver the Goods (or any instalment) our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar Goods to replace those not delivered.

If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may store the Goods until actual delivery & charge you for the reasonable costs (including insurance) of storage.

If you request to collect the goods from our premises or, alternatively, our agent’s premises, with prior consent, then you are responsible for the cost of & the condition or loss of goods in transit to their final destination. On the collection of Goods from our premises, any carriage costs incurred by us from our agent will be charged to you.

Notwithstanding delivery of the Goods, we still own them until you have settled all invoices relating to them & any other contracts between us.

You are responsible for the risk of damage to the Goods as soon as they are delivered to you or when the Installation Works have been completed, whichever is the latter.

You are responsible for covering the cost of insuring the goods in transit from our premises to your requested delivery address.

Unless specified otherwise in the Order Confirmation Form, the carrier will only be required to offload the Goods at a suitable point adjacent to a public highway as near as practically possible to the shipping address. The carrier will not be required to physically deliver the Goods into the site or premises at the shipping address.

We reserve the right to make reasonable amendments to our Terms & Conditions. If you would like to discuss any of the Terms & Conditions above, please do not hesitate to call our design team on +44 (0)1423 863097.

Unless specified otherwise in the Order Confirmation Form, the carrier will only be required to offload the Goods at a suitable point adjacent to a public highway as near as practically possible to the shipping address. The carrier will not be required to physically deliver the Goods into the site or premises at the shipping address.

YDA Recommendations for receiving your new purchases.

Please take time to read these guidelines. They are designed to safeguard all parties in the unlikely event of delayed delivery or goods damaged in transit.

Make sure someone is available on the day of delivery.
Have a dry & clear space available for the product to be stored.

When receiving your delivery, please check all items with the driver to ensure everything on the delivery note has arrived.

Incorrect & visually damaged items should be returned with the driver immediately, marking the delivery note accordingly.

We are unable to accept shortage or damage claims received more than 2 days after delivery. For any items not reported to us within this time frame will need to be reordered & delivery costs, as well as admin charges, will be passed directly onto the customer.

Late notification is likely to delay installation for which we cannot be held accountable.

Under no circumstances should you remove your existing parts until you have checked all components thoroughly.

It’s important these guidelines are followed as claims for inconvenience & re-installation costs will not be accepted.

Research shows that over 90% of complaints regarding product failure are due to installer or handling errors.

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